FORMS OF PAYMENT
We accept all major credit/check cards, no checks. (We only accept orders online, no more catalogs and mailed order forms!)

IN-HOUSE ORDER PROCESSING SCHEDULE
Personalized orders usually take 7 business days to process, unless an exception is noted on the site. We encourage you to order early during the holiday season, as we are sometimes delayed at that time. Please keep in mind that our processing time is provided for your information, it's not a guarantee.

It's always best to order as early as possible, but if you need us to rush processing, please email us to ask. There is no extra charge, we just do it if we can! Without exception, however, we are unable to rush processing October - December, for ANY reason.

If you're ordering for an occasion with a specific deadline, please consider selecting Rush or Express shipping methods, especially if you didn't give yourself much time. Expedited shipping methods do not change our processing time, but we try to hurry if we can.

US SHIPPING METHODS

· Standard shipping service is by US 1st class mail and takes APPROXIMATELY 7-10 days, plus order processing time. Please keep in mind that delivery times vary, and there is no tracking or delivery confirmation.

· Rush shipping service is by US Priority Mail and takes APPROXIMATELY 3-7 days, plus order processing time. Delivery times vary; the USPS does not provide an exact delivery date, but, this method is consistently faster than the first. Delivery confirmation is available, but in-transit tracking is not.

· Express shipping service is by US Express mail. The USPS guarantees* this method will take 1-2 days, with weather and a few other exceptions. We know you are in a hurry and try to rush our processing time whenever possible. Both in-transit tracking and delivery confirmation is available.
*Guarantee is made by the US Postal Service (USPS), not Mabel Bean & Company. Please let us know if USPS is late with your Express package, we will file a shipping refund for you. We are not responsible for shipping delays, damage or loss by the USPS - their decisions are final. We do not issue refunds or compensation of any kind for USPS failures!

INTERNATIONAL SHIPPING
We love our friends around the world, but customs regulations make it impossible for us to ship internationally at this time, no exceptions. However, we will be offering a Canadian division of Doodlekins™ in 2008! For now, international customers may purchase items and have them shipped to a US address. (Use the US shipping address in the billing address section of the cart.)

POLICIES IN GENERAL
Our policies are industry standard and very fair, even though you may not think so if something bad happens! We don't maintain these terms to be mean, but rather, to be fair to all customers, our employees, and keep our business operating at tip top shape. The important thing to remember is, we want to help you, and make your experience with us a good one. That is true, even when we can't refund your money because the USPS delivered your labels late for a party, or reprint your order at no cost because you made an "oopsie!"

Please don't rush through ordering without reading all instructions. We have so many choices with our products, it's important to take your time and use care in creating your items. If you don't understand something, please ask us first, we're just an email away.

CANCELLATIONS
If you need to cancel an order within 24 hours, we will refund the full price and shipping fee.

Beyond 24 hours, we will issue a portional refund based on work that has been done, plus your full shipping fee. If your order is more than 90% complete, we cannot issue any refund other than shipping.

If we have completed the majority of your order, but it is held up due to a question that has gone unanswered for any reason (you were on vacation, spam blockers, etc.), and this delay causes you to no longer need the item for an event or holiday, no cancellation or refund will be possible.

If we have completed and shipped your order but it is late due to carrier issues, and this delay causes you to no longer need the item for an event or holiday, no cancellation or refund will be possible.

SHIPPING ISSUES
If we make an error in shipping your package (incorrect address or postage, for example) and it is returned to us, we will immediately reship at no cost to you.

If your package is returned to us under circumstances beyond our control, we will have to charge postage for reshipping. An example of these reasons would be:
- The address you provided was incorrect in the shopping cart
- The address you provided was missing an apartment or suite number
- The package is delivered to your old home after you have moved
- The package is delivered to your new home before you have arrived
- Your mail carrier leaves the package unattended at your residence, office, apartment front desk, etc. and it is lost or stolen. We do not require a signature release on packages unless you request it.
- You failed to receive a notice that the package was at your local post office and it got returned to us.
- Mail forwarding issues.

Please give your order time a reasonable time to be delivered. We provide an estimated time for delivery by Standard and Rush methods, but the only delivery method that has a guaranteed delivery date is Express. We can act upon right away if it takes longer than 1 or 2 business days. You are responsible for letting us know if an item has not been received within 30 days from shipment.

If we have completed and shipped your order but it is late due to carrier issues, and this delay causes you to no longer need the item for an event or holiday, no cancellation or refund will be possible.

Title transfers to buyer upon shipment. Since we have no control over orders once they leave our hands, and use a reputable carrier, we are not responsible for delivery errors or failures. As our customer, however, we want to help you, and will work you towards a fair resolution.

REFUNDS:
Because items are personalized, there are no refunds permitted other than through the cancellation policy above. If we have made an error with your order, we will ship a corrected replacement to you immediately.

If we have completed and shipped your order but it is late due to carrier issues, and this delay causes you to no longer need the item for an event or holiday, no refund will be possible.

REPLACEMENTS:
We make every effort to ensure accuracy, but our designers design each order by hand, we do not have a generic, computer automated system. Real people produce the most attractive product, and can even catch your mistakes, but can sometimes make mistakes of their own! If we have made an error (like a typo, or giving your character the wrong haircolor), we will replace your order at absolutely no charge when notified within 15 days of receipt. Changes to orders on redos, other than the correction, cannot be accomodated at no cost, however. We do not offer a refund for incorrect orders.

You are responsible for your original copy and reading all instructions on the site. We are sorry, but we cannot replace orders free of charge that are incorrect due to disregarded or misunderstood directions, or personalization you entered mistakenly. This is why we ask you to review your order throughout the site and the cart, and your email receipt! We can reprint your order at a courtesy discount of 50% of the item price, plus shipping. Changes to these orders other than the correction, are not possible with this discount. You must contact us within 15 days of order receipt.

Replacement orders are shipped by your original shipping method, even if due to our error. You may pay for express shipping if you need to have the order rushed to you. We will deduct our share of the standard shipping fee.

Please email us with your issue before returning the labels for replacement, for complete instructions. We do not accept returns without prior authorization! It may also not be necessary to return the item.

To report a problem within 15 days of order receipt, simply email us, explaining the situation without flipping out, please! Our products are fun and lighthearted, and our customer care team is exceptional at handling issues in the same spirit. We will do our absolute best to take care of you. Include your name and order number when writing to us. If you don't receive a reply, there is probably a problem with your spam blocker, mailbox space or email address - WE ALWAYS ANSWER EMAILS.

ORDER RECEIPTS
At the end of the checkout process, you will see an order receipt page that you can print for your records. It is imperative that you proof your receipt carefully and let us know if you made a mistake within 24 hours. Beyond that, you are in our system and it becomes very difficult to make changes. We may also have begun work on your order.

For your convenience, we also send an automated email receipt of your order. Failing to receive an email receipt, does not cancel our terms! It is your responsibility to either print your checkout page online or ask us to re-send the email receipt if you do not receive it within 24 hours. If you don't receive emails from us, there is probably a problem with your spam blocker, mailbox space or email address - email receipts are automated and WE ALWAYS ANSWER EMAILS.