Domestic Shipping
We ship anywhere in the USA, including military APOs and FPOs.
US SHIPPING METHODS AND CHARGES:
Economy shipping service is by US 1st class mail and takes APPROXIMATELY 5-10 days, plus order processing time. Please keep in mind that delivery times vary, and there is no tracking or delivery confirmation. If you must have your order by a certain date, you need to consider the next two options instead. We can't refund personalized orders for not getting to you in time!
Standard shipping service is by US Priority Mail and takes APPROXIMATELY 3-5 days, plus order processing time. Delivery times vary; the USPS does not provide an exact delivery date, but, this method is consistently faster than the first. It is not, however, guaranteed. Delivery confirmation is available, but in-transit tracking is not.
Express shipping service is by US Express mail. The USPS guarantees this method will take 1-2 days, with weather and a few other exceptions. We know you are in a hurry and try to rush our processing time whenever possible, but our normal processing time usually still applies. Both in-transit tracking and delivery confirmation is available.
Canadian Shipping
IMPORTANT NOTE:
Duties and/or taxes (if applicable) are not included in the shipping prices and are the responsibility of the recipient. Most products are made in the USA, so there shouldn't be any tax due. Being new to Canadian shipping, we based our delivery times on the USPS international service committments. Especially during the holidays, the times given are estimates only. Under no circumstances will a refund be issued for a personalized order getting to you later than expected!
Economy shipping service is by international 1st class mail and takes APPROXIMATELY 8-14 days, plus order processing time. Please keep in mind that delivery times vary, and there is no tracking or delivery confirmation. If you must have your order by a certain date, you need to consider the next two options instead. We can't refund personalized orders for not getting to you in time!
Standard shipping service is by Global Priority Mail and takes APPROXIMATELY 5-7 days, plus order processing time. Delivery times vary; the Postal Services do not provide an exact delivery date, but, this method is consistently faster than the first. It is not, however, guaranteed nor is tracking available.
Express shipping service is by Global Express mail. The usual delivery time for this shipping method is 3-5 days, with weather and a few other exceptions. We know you are in a hurry and try to rush our processing time whenever possible, but our normal processing time usually still applies. Tracking and delivery confirmation are available, but, unfortunately, delivery date is not guaranteed to Canada.
Payment Methods
We accept Visa, Mastercard and American Express for instant, convenient online ordering through our secure shopping cart.
If you would like to mail us a check, please follow these instructions carefully:
1) Add your products to the online shopping cart and print the page.
2) Provide an email address so we can contact you if there are any questions. You can write this on the cart print out. We will also be able to notify you when we receive your check, and when we ship.
3) Include a complete shipping address, don't forget apartment numbers.
4)Mail that info with your payment to:
Mabel Bean & Company
Order Processing
PO Box 86
East Tawas MI 48730
We usually ship within 7-10 business days after receipt of payment.
Order Processing Schedule
Personalized orders usually take 5 business days to process, unless an exception is noted on the site. We encourage you to order early during the holiday season, as we are sometimes delayed at that time. Please keep in mind that our processing time is provided as a guideline, it's not a guarantee.
It's always best to order as early as possible, but if you need us to rush processing, please email us to ask. There is no extra charge, we just do it if we can! Without exception, however, we are unable to rush processing October - December, for ANY reason. Everyone wants their holiday orders instantly and we are swamped!
If you're ordering for an occasion with a specific deadline, please consider selecting Rush or Express shipping methods, especially if you didn't give yourself much time. Expedited shipping methods do not automatically affect our processing time, but we try to hurry if we can when we know you need something quick.
About our Policies
Our policies are industry standard and very fair, even though you may not think so if something bad happens! We didn't create these terms to be mean, but rather, to be fair to all customers, our employees, and keep our business operating at tip top shape. The important thing to remember is, we want to help you, and make your experience with us a good one. That is true, even when we can't refund your money because the USPS delivered your labels late for a party, or reprint your order at no cost because you made a typo!
Please don't rush through ordering without reading all instructions. We have so many choices with our products, it's important to take your time and use care in creating your items. If you don't understand something, please ask us first, we're just an email away.
Cancellations and Refunds
Because items are personalized, and not merely pulled off a shelf, refunds cannot be issued as they would for resaleable merchandise.
If you need to cancel an order within 24 hours, we will refund the full price and shipping fee.
Beyond 24 hours, we will issue a portional refund based on work that has been done, plus your full shipping fee. If your order is more than 90% complete, we cannot issue any refund other than shipping.
If we have completed the majority of your order, but it is held up due to a question that has gone unanswered for any reason (you were on vacation, spam blockers, etc.), and this delay causes you to no longer need the item for an event or holiday, no cancellation or refund will be possible.
If we have completed and shipped your order but it is late due to carrier issues, and this delay causes you to no longer need the item for an event or holiday, no cancellation or refund will be possible.
Errors and Refunds
We make every effort to ensure accuracy, but our designers design each order by hand, we do not have a generic, computer automated system. Real people produce the most attractive product, and can even catch your mistakes, but can sometimes make their own! If we have made an error (like a typo, or giving your character the wrong haircolor), we will replace your order at absolutely no charge when notified within 30 days of shipment. Changes to orders on redos, other than the correction, aren't included as part of this deal, however!
We usually ship by the same method you chose, but will expedite orders when we have made an error if you need it. This will be done at our discretion.
You are responsible for your original copy and reading all instructions on the site. We are sorry, but we cannot replace orders free of charge that are incorrect due to disregarded or misunderstood directions, or personalization you entered mistakenly. This is why we ask you to review your order throughout the site and the cart, and your email receipt! Wewill reprint your order at a courtesy discount of 50% of the item price, plus shipping, if you made an error. Changes to these orders other than the correction, are not possible with this discount. You must contact us within 30 days of shipment. You may upgrade your shipping method if necessary.
Please email us with your issue before returning items, for complete instructions. We do not accept returns without prior authorization! It may also not be necessary to return the item, so please do communicate with us first.
To report a problem, simply email us, explaining the situation without flipping out, please! We will do our absolute best to take care of you; don't panic! Include your name and order number when writing to us. If you don't receive an auto reply confirmation within minutes, there is probably a problem with your spam blocker, mailbox space or email address - WE ALWAYS REPLY.
SHIPPING POLICY
If we make an error in shipping your package (incorrect address or postage, for example) and it is returned to us, we will immediately reship at no cost to you.
If your package is returned to us and we have not made an error (we shipped to the address you provided, etc), we will have to charge postage for reshipping. An example of these reasons would be:
- The address you provided was incorrect
- The address you provided was missing an apartment or suite number
- The package is delivered to your old home after you have moved
- The package is delivered to your new home before you have arrived
- Your mail carrier leaves the package unattended at your residence, office, apartment front desk, etc. and it is lost or stolen.
- You failed to receive a notice that the package was at your local post office and it got returned to us.
- Mail forwarding issues.
Please give your order time a reasonable time to be delivered. We provide an estimated time for delivery by Economy and Standard methods, but the only delivery method that has a guaranteed delivery date is Express. We can act upon right away if Express takes longer than 1 or 2 business days. You are responsible for letting us know if an item has not been received 30 days from receiving our shipped notification.
If we have completed and shipped your order but it is late due to carrier issues, and this delay causes you to no longer need the item for an event or holiday, no cancellation or refund will be possible. Title transfers to buyer upon shipment. Since we have no control over orders once they leave our hands, andthe deliverycarrier is a separate entity, we are not responsible for their delivery errors or failures. However, as our customer, we will always work with you towards a fair resolution.
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*** 2009 HOLIDAY SCHEDULE & SHIPPING ***
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With "Economy" shipping, the last day to send items AS CHRISTMAS GIFTS
is probably 12/7 -- this is an estimate only, we recommend ordering earlier.
With "Standard" shipping, the last day to send items AS CHRISTMAS GIFTS
is probably 12/9 -- this is an estimate only, we recommend ordering earlier.
With "Express" shipping, the last day to send items AS CHRISTMAS GIFTS
is 12/15 -- guaranteed by the USPS.
BUT...
For your OWN Christmas cards and labels, since you have to allow for mailing time,
order at least a week earlier than the above dates.
1. If you have ANY deadline in November/December, PLEASE choose our "Standard" or "Express" shipping methods. The USPS will be delayed as it gets busier, and weather gets tricky.
2. Personalized items cannot be returned if they don't arrive by a deadline; they cannot be resold. Please choose shipping wisely and order EARLY.
3. We are unable to rush holiday orders; wedding and new baby orders are time sensitive too.
4. Holiday orders are placed all year, so if you don't read this and mistakenly order on 12/20 for delivery this Christmas, we will not know to question it!
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YOU MUST BE 18 YEARS OF AGE TO MAKE A PURCHASE FROM THIS WEBSITE.
PURCHASING CONSTITUTES YOUR ACCEPTANCE OF ALL TERMS.
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